Shop Service Manager

Surrey, BC, Canada
Full Time
Operations Department

Williams Machinery sells, rents, and services compact, heavy, and material handling equipment throughout British Columbia. Our award-winning company has been keeping BC’s diverse industries up and running since 1906. Join our team and experience working alongside highly engaged team members at our Gold Certified Canada’s Best Managed Company, BC’s Top Employers, and A Great Place to Work.

Reporting to the Service Manager, the Shop Service Manager will lead the team of shop technicians and HD Mechanics to complete rebuilds, breakdown repairs, preventative maintenance, PDIs, and used equipment inspections. The Surrey Service Department handles service and repairs for equipment in the GVRD and Fraser Valley regions on various material handling, compact and heavy equipment represented by such OEMs as Bobcat, Doosan, Linde, Clark, Konecranes, and Terberg.


Key Responsibilities:

  • Provide technical guidance, as required;
  • Create and maintain schedules;
  • Coach and develop apprentices;
  • Guide technicians to improve efficiencies;
  • Liaise with customers to provide detailed feedback on job status and scope changes, when required;
  • Oversee shop supplies’ inventory;
  • Assist the Service Manager with other duties, as required;
  • Promote and lead Health and Safety initiatives, whilst ensuring compliance to existing Health and Safety policies.



Talent Management Responsibilities:

  • Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees;
  • In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated, and improved;
  • In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning;
  • Train, develop, mentor, and coach junior team members;
  • Responsible for maintaining efficient and productive staffing levels;
  • Ensure the companies “ways of working” are modeled and adopted throughout their team; the incumbent will work with the company’s values to deliver a positive constructive work environment;
  • Responsible for the safety of all their staff.


Required Knowledge, Skills & Abilities:

  • 2-3 years’ experience leading teams
  • High School diploma or related experience and /or training; or equivalent combination of education and experience.
  • Demonstrates a high level of attention to detail;
  • Excellent customer service skills;
  • Ability to read schematics and embrace continued learning;
  • In-depth understanding of mechanical equipment with a passion to learn;
  • Strong troubleshooting and problem-solving skills;
  • Valid driver’s license and clean driving record;
  • Strong execution and communication skills both verbal and written;
  • Excellent organizational and interpersonal skills;
  • Ability to contribute positively to the team environment with willingness and desire to learn;
  • A proactive autonomous individual is driven by their own high standards and desire to succeed;


Who We Are: Our people are at the core of what we do. We take the time to hire the right people who share our five core values, train them, coach them, and reward them for their successes.

  1. Build Trust – Build trust with others and & each other.
  2. Be a Team Player – Commit to working together to win.
  3. Be Customer Focused – “Wow” customers, so they become “Raving Fans.”
  4. Support Community – Care for our people, community, and the planet.
  5. Deliver Results – Know what you need to do and get it done.


Due to the volume of applicants, please accept our apologies in advance, as only those candidates shortlisted will be contacted. We sincerely appreciate your interest in our company. Thank you for exploring career opportunities with Williams Machinery.



Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file